Cancellation & Refund Policy

Clear terms governing RentMeter subscriptions, cancellation steps, refund eligibility, and payment gateway settlement timelines.

1. Subscription Services

RentMeter provides digital property management software on a subscription basis for property owners, PG operators, and guest house managers. Subscriptions can be billed on a recurring monthly or annual basis in Indian Rupees (INR). Payment processing is securely handled through authorized Indian payment partners, including Razorpay.

2. Refund Eligibility

We want you to be completely satisfied with RentMeter. If you upgrade to a paid subscription and find that the app does not fit your property management needs:

Initial Purchase Window: You are eligible for a full refund if requested within 7 calendar days of your initial subscription purchase.
Zero Cancellation Fees: Approved refunds within the eligible window are processed in full with no hidden cancellation charges.
Renewals: Recurring subscription renewals are non-refundable once processed. You can cancel auto-renewal at any time before the next billing date.

3. Refund Processing and Banking Timelines

Once a refund request is approved, it is immediately initiated through our payment partner. Credit timelines depend on your original payment method:

UPI and Net Banking: Funds reflect in your bank account within 2 to 4 business banking days.
Debit and Credit Cards: Settlement takes 5 to 7 business banking days, subject to your card issuer bank.
Source Method: All refunds are credited exclusively back to the original bank account or payment method used during checkout.

4. Cancellation Procedure

You can cancel your subscription renewal at any time through two simple options:

In-App Cancellation: Navigate to Settings -> Manage Subscription -> Cancel Subscription. Your access remains active until the end of the current paid billing cycle.
Email Support: Send an email with your registered mobile number and payment receipt to rentmeterapp@gmail.com. Our team will assist and confirm cancellation within 24 business hours.

5. Post-Cancellation Access

When you cancel a subscription, your account remains active for the full duration of the billing period already paid for. After the billing period ends, your subscription will not renew, and your property records will transition to basic viewing mode without any sudden loss of entered data.

Questions regarding subscription billing or refunds? Contact us at rentmeterapp@gmail.com